Dell Server Support & Maintenance

Dell Server Support, Maintenance & Repair

We currently provide Installation, Maintenance and Support Services for over 6,500 servers in the UK. We offer Maintenance, Repair & Support services for Dell PowerEdge & PowerVault Servers, Storage & Tape Backup systems, with Fast Response & Fix up to 24x7 UK Nationwide.

Our nationwide team of Manufacturer Qualified & Certified Engineers provide either an on-site repair or replacement Server.

We place great importance on achieving a first time fix, and if this cannot be achieved, we offer loan units for short term workarounds.

Data Restore is available as an optional service, so please be sure to ask for this if you require it.

In the event that the Service Level Agreement (SLA) would be breached the call is automatically escalated to our Operations Director.

Keep your options open

Unlike many manufacturer warranties and support pack type service offerings, our Server Support and Maintenance Services do not limit you to the Manufacturer's own hardware options. Third-party components such as memory and hard disk drives that are not part of the original specification can usually be covered.

Service Level Options

Optional Fix Times

4 Hour Call to Fix
6 Hour Call to Fix
8 Hour Call to Fix
Other options available on request

Hours of Cover Options

9.00 to 17.30 Monday to Friday
(excluding public and bank holidays)
24 x 7 x 365
Other options available on request

Support Service options

Operating System Support
Application Support
Email Support
Backups Support
Anti-Virus Support
Data Restore
Re-imaging
Change & Patch Management
Secure Data Destruction
Server & Network Monitoring
Out of Hours Server Support
Server Health Check

Typical Product Ranges supported

The following is an incomplete list of models that we support. We cannot list all the Servers we support, so if in doubt, please ask.

Tower Servers	Rack Servers	Blade Servers	Tape Libraries
PowerEdge 300 PowerEdge 350 PowerEdge 400 PowerEdge 500 PowerEdge 600 PowerEdge 700 PowerEdge 750 PowerEdge 800 PowerEdge 1300 PowerEdge 1400 PowerEdge 1500 PowerEdge 1600 PowerEdge 1700 PowerEdge 1800 PowerEdge 1900 PowerEdge 2100 PowerEdge 2200 PowerEdge 2300 PowerEdge 2400 PowerEdge 2500 PowerEdge 2600 PowerEdge 2800 PowerEdge 4100 PowerEdge 4200 PowerEdge 4300 PowerEdge 4400 PowerEdge 4600 PowerEdge 6100 PowerEdge 6300 PowerEdge 6400 PowerEdge 6600 PowerEdge 6800 PowerEdge 8400 PowerEdge T100 PowerEdge T105 PowerEdge T300 PowerEdge T605 PowerEdge SC440	PowerEdge SC1435 PowerEdge 1550 PowerEdge 1650 PowerEdge 1750 PowerEdge 1850 PowerEdge 1950 III PowerEdge 2450 PowerEdge 2550 PowerEdge 2650 PowerEdge 2850 PowerEdge 2950 III PowerEdge 2970 PowerEdge 4350 PowerEdge 6350 PowerEdge 6450 PowerEdge 6650 PowerEdge 6850 PowerEdge 8450 PowerEdge R2300 PowerEdge R300 PowerEdge R805 PowerEdge R900 PowerEdge R905	M1000e M600 M605 M805 M905	Powervault 112T Powervault 114T Powervault 120T Powervault 122T Powervault 128T Powervault 130T Powervault 132T Powervault 136T

More Information

For more information about how our Server Support Services can help you please contact us to discuss your requirements or try the following pages:

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