Server Support - Hardware Maintenance
Server Hardware Maintenance, Repair & Support Services
We currently provide Installation, Maintenance and Support Services for over 10,000 servers in the UK. We offer Nationwide Fix or Replace Support for all Intel based HP, Compaq, IBM & Dell servers, covering Tower Servers, Rack Servers & Blade Servers, plus many other Server Support options.
Our nationwide team of Manufacturer Qualified & Certified Engineers provide either an on-site repair.
We place great importance on achieving a first time fix, and if this cannot be achieved, we offer loan units for short term workarounds.
Data Restore is available as an optional service, so please be sure to ask for this if you require it.
In the event that the Service Level Agreement (SLA) would be breached the call is automatically escalated to our Operations Director.
Keep your options open
Unlike many Manufacturer warranties and support pack type service offerings, our Server Support and Maintenance Services do not limit you to the Manufacturer's own hardware options, and third-party components such as memory and hard disk drives that are not part of the original specification can usually be covered.
Service Level Options
Optional Fix Times
- 4 Hour Call to Fix
- 6 Hour Call to Fix
- 8 Hour Call to Fix
- Other options available on request
Hours of Cover Options
- 9.00 to 17.30 Monday to Friday
(excluding public and bank holidays) - 24 x 7 x 365
- Other options available on request
Support Service options
- Operating System Support
- Application Support
- Email Support
- Backups Support
- Anti-Virus Support
- Data Restore
- Re-imaging
- Patch Management
- Secure Data Destruction
- Server & Network Monitoring
- Out of Hours Server Support
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