Server Support - Software Support

Software Support for Server Operating Systems & Applications

UK Nationwide Software Support services for a wide range of software including Microsoft, and SCO Unix as well as Email and Security solutions. Remote Software Support is also available as is On-Site Software Support as required.

Our team of technical support experts will quickly isolate the problem, using remote access tools if necessary, to provide a prompt diagnosis of your specific problem.

Service Detail:

• Unlimited calls
• Remote access (can be provided if not currently available)
• Support on error codes
• Support on email, back up, security and anti virus issues
  (not the eradication or ramifications of a virus, malware & spyware)
• Windows Server Support
• Network connectivity
• Application issues escalated as appropriate
• Printing support
• General problems

Support Options

Linetex can provide remote telephone Software Support, or optionally, On-Site Software Support with regular site visits or on a call-off basis.

Operating Systems	Supported Product Versions:
Microsoft Windows Server	Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Windows Server 2000
UNIX / Linux	SCO UNIX Red Hat Linux SUSE Linux
Server Applications	Supported Product Versions:
Microsoft Exchange Server	2010 2007 2003 2000
Microsoft SQL Server	2005 2000
Microsoft Internet Security and Acceleration Server (ISA)	2006 2004 2000
Microsoft Small Business Server (SBS)	2003 R2 2003 2000
Microsoft Terminal Services	2003 R2 2003 2000
Citrix	Metaframe XP Metaframe 4 Metaframe 3
Backup Support	Supported Product Versions:
Symantec Back Up Exec	11.x 10.x 9.x 8.6
BrightStor ArcServe	11.x 9.x
Anti-Virus Support	Supported Product Versions:
Sophos Anti Virus	4.x Onwards
McAfee Anti Virus	All versions
Symantec Anti Virus	7.x Onwards
Trend Anti Virus	2.x Onwards

Example Support:

• Firewall Support - Re-installation of saved configuration and ensuring functionality
• Anti virus Support - Limited to ensuring functionality. The client is responsible for checking downloads, update distribution and scanning routines (unless part of their IT Partner scope)
• Server O/S Support – Logging on, Network Connectivity & Drive Mapping, Error code conditions and failures in functionality
• MS Exchange Support – Support for error code conditions, failures in functionality
• Backup Support - Trouble shooting failed backups and functionality

Want to know more?

If you want more information about our Software Support Services, including pricing, Contact Us Now!